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Terms & Conditions

Terms and Conditions

 

Following are the terms and conditions relating to purchasing, pricing, returns and exchanges with Smokers Heaven.

By using the website "www.smokersheavenshop.com" and purchasing products or services on it, you agree to the following terms and conditions:
 


General

* You must be 18 or over to view and purchase goods from this website. We do everything we can to prevent purchases being made by under-age customers, however we cannot be held liable for those who breach this contract.

* Smokers Heaven may change or withdraw any part of smokersheavenshop.com at any time without notice.

* Smokers Heaven may also terminate this agreement and immediately remove, cancel or suspend access to and use of smokersheavenshop.com upon breach of any part of these terms whatsoever.

* These terms constitute the full agreement between you and Smokers Heaven and may only be amended in writing.

* By purchasing, you agree that all details you provide to Smokers Heaven for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.

* To become a member of the Smokers Heaven community you must first register and choose a username and password. You are responsible for all actions taken under that username and password and shall only use the site under your own username and password. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. You are solely responsible for the security and confidentiality of your username and password.

 

* Smokers Heaven reserves the right to cancel or suspend any accounts without notice.

* Due to the nature of the internet there may be interruptions to services or website availability due to repairs, maintenance, or the introduction of new services. We will naturally try to minimise these instances and strive to avoid any "down-time/outage".

* Smokers Heaven may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose without our express written permission.

* In the result of any waiver in respect to our terms we reserve the right to hold all terms relevant in the future.
 


Contact

* If you would like help ordering, or would like further information on any part of our products or services please contact us via any of the following methods:

Email: orders@smokersheavenshop.com

Tel: +44 (0)1273 321716
Our lines are open between 9am - 6pm GMT

Post: Smokers Heaven, 10 Queens Road, Brighton, East Sussex, BN1 3WA, United Kingdom


Purchasing

*You can purchase any of our products via any of the following methods:

Place an online order on smokersheavenshop.com

Tel: +44 (0)1273 321716
Our lines are open between 9am - 6pm GMT

* Once your order has been placed and completed online you will be sent an automated email of confirmation of your order. This email is generated by the website and does not mean that we can definitely meet your order. It simply confirms that your order and all relevant details were received and are progressing through our system.

* All purchases are non-exchangeable, non-refundable and non-transferable.

* smokersheavenshop.com may cancel any order and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time without notice. If an order is cancelled, any payment made for the products will be refunded in full. This does not affect your Statutory Rights.

* Every order is treated as individual and will be processed as such.

* Any defective, damaged or incorrect orders shipped will be replaced or refunded according to our terms and conditions ONLY if we are notified within 7 days of receiving your order and it is reasonable to do so.

* All products and services are subject to availability. Smokers Heaven endeavours to keep accurate stock levels however in the event of an item being out of stock it will be deleted from your order or replaced with a similar product. If the item purchased is still required and a similar replacement cannot be found we will retain the order until such time that the item ordered comes back into stock.

* Smokers Heaven is not able to control, or take responsibility for the actions of customs and excise. All packaging is discreet and no indication of contents is displayed, however if the items you have ordered are not in line with the laws in your area, you run the risk of customs interfering with your package. We are unable to help you in this situation.
 


Pricing & Payment

* All prices seen on the website are final. Any pricing errors will result in your order being suspended until which time we can contact you via the methods provided. In the instance that we cannot contact you, we will render the order cancelled and all payment refunded as per terms and conditions.

* All payments are taken in GBP (UK pound).

* Customers are responsible for Import Duty/Tax in their respective countries where applicable. For more details on this please contact your local customs authority.

* All orders must be paid for in full before any goods will be shipped. All products are subject to availability and remain the property of Smokers Heaven until paid for in full.

* Smokers Heaven will not share any information (personal or financial) with any third party.


Postal payments should be sent to:

Smokers Heaven
10 Queens Road

Brighton

East Sussex

BN1 3WA

United Kingdom

Smokers Heaven accepts cheques and direct bank transfers.

 

Returns

 

* Please note that all returns for either unwanted or damaged/faulty goods must be confirmed by Smokers Heaven by phone, post or email before they are returned. Any goods sent back without prior consent from Smokers Heaven will be sent back at your cost.

You can contact via the following methods:

Tel: +44 (0)1273 321716 (Our sales department is open Monday - Friday, 9am - 6pm).

Email:
orders@smokersheavenshop.com

Post:

Returns Department

Smokers Heaven

10 Queens Road

Brighton

East Sussex

BN1 3WA

United Kingdom

* All returns are the sole responsibility of the customer until they reach Smokers Heaven.

* If you would like to return your item(s) for any reason at all, you may do so within 7 days of receiving your purchase. Items returned must be in a new and unused condition. We will refund the cost of the items; however shipping charges are non-refundable.

All returns are the responsibility of the customer until they reach Smokers Heaven.

Our 14 day money back guarantee means that if you are not entirely satisfied with any product purchased from Smokers Heaven, we will offer you a replacement or refund. Refunds will be made within the 14 days following the return of the product to the store. For products returned under this 14 day money back guarantee, you will be liable for any postage charges incurred.

 

 

How to return items

 

Please include a note indicating the reason for returning the item(s).

Ensure all parts, accessories, packaging, instruction leaflets etc. that were sent with the item(s) are included.

Please ensure that the item(s) are in the same conditions as when they were delivered to you i.e. unused and not tampered with.

All promotional offers, i.e. buy one get one free, must be returned in their whole entirety.

Please send your item(s) to the following address:


Returns Department
Smokers Heaven
10 Queens Road
Brighton

East Sussex
BN1 3WA
United Kingdom


Faulty products / damaged items:

* In the highly unlikely event that an item sent to you is found to be faulty, you may send it back to us for a replacement. We will refund the cost of sending the item back to us. In the UK, items should be sent back via First Class Recorded Delivery. We will not accept extra charges for other courier services or guaranteed next day services. Overseas, items should only be sent back using your country's national postal service. We recommend using an insured delivery method; however we will not accept extra charges for example Fed-Ex or any other overnight courier services.

* Please make sure that you have clearly read any instructions that may have come with the product, or may be displayed on our website, as products found not to be faulty when they come back to us, will be sent back to you at your cost. Please note that our return policy also applies.
 


Exchanges

* If you would like to exchange your items for different products in our range, you may do so within 7 days of receiving them. Items returned must be in a new and unused condition. Please detail which items you would like as replacements. We will charge your card for the cost of sending these replacements out to you, as well as any extra balance that your updated order may incur. Please note that our return policy also applies.


Copyrights

* This site is copyright © 2010 Smokers Heaven. All rights reserved.
All contents of this site, including text, graphics, logos, icons, design, arrangement and all other material are reserved to Smokers Heaven.
Any other reproduction, incorporation, modification, publication or distribution without prior written consent is strictly prohibited.